Privacy Policy

Who this covers

This policy explains how Shasta Technology Services LLC handles personal data in SurvivePanel. Communities that use SurvivePanel decide what is collected about their own players; for that data we act on the community's behalf, and the community's own policy applies too.

What we collect

• Account details: your Discord account ID and name when you sign in, and an email address if you give one for alerts or billing.
• Community data the Service reads for the community: in-game names, Steam IDs, Discord IDs, in-game positions, chat, kills, trades and other game events, and the IP addresses that appear in game and BattlEye logs.
• Billing details, which our payment processor collects and keeps. We see the plan, the amount and the last digits of the card, never the full number.
• Technical data: server logs and the cookies needed to keep you signed in and protect forms. We do not use advertising or tracking cookies.

How we use it

To run the Service for each community, keep it secure, back it up, answer support requests, bill for subscriptions and meet legal obligations. We do not sell personal data or use it for advertising.

Who processes it

Our hosting and infrastructure providers, Cloudflare (network and security), our payment processor, our email provider and Discord (for the bot). Each receives only what it needs to provide its part.

How long we keep it

Community data is kept while the community's subscription is active and for 30 days after, then deleted. Backups expire within 30 more days. Billing records are kept as long as tax law requires [confirm].

Security

Each community has its own database login and encryption key for stored secrets. Data travels encrypted, backups are encrypted, and staff access is limited and logged.

Your choices and rights

Players should first contact the community that runs their server, which controls their data. You can also write to us at hello@survivepanel.com to ask for access to, correction of or deletion of your data, and we will help or pass the request to the right community. Depending on where you live you may have further rights under laws such as the GDPR or the CCPA.

Children

SurvivePanel is not directed to children under 13, and we do not knowingly collect their data.

Changes and contact

We will post changes here and update the date above. Questions: hello@survivepanel.com.